Privacy Policy

Welcome to Midlands Quartz.
We are committed to protecting your privacy and handling your personal information responsibly and transparently.

This Privacy Policy explains how Midlands Quartz collects, uses, stores, and protects your information when you interact with us through our website, social media, telephone, email, showroom, or advertising platforms.

Midlands Quartz is a quartz worktop supplier and retailer based in the United Kingdom.

For any privacy-related enquiries, you can contact us at:

Email: sales@midlandsquartz.co.uk

We may collect and process the following information:

• Full name 
• Phone number 
• Email address 
• Home address 
• Postcode 
• Delivery address 
• Information relating to your enquiry or quotation 

When you visit our website, we may automatically collect:

• IP address 
• Browser type 
• Device information 
• Pages visited 
• Cookies and usage data 

• Enquiries submitted through Facebook, Instagram, Google, or our website 
• Communication preferences 
• Responses to advertisements or promotions 

We use your information to:

• Provide quotations and pricing 
• Arrange surveys, templating, delivery, and installations 
• Respond to enquiries 
• Process orders and payments 
• Improve our products and services 
• Send updates regarding your order 
• Send promotional offers and marketing communications 
• Comply with legal obligations 

We may contact you by:

• Phone 
• Email 
• SMS 
• WhatsApp 

This may include quotations, appointment confirmations, updates, offers, or promotions related to Midlands Quartz.

You can opt out of marketing communications at any time by contacting us directly.

We do not sell your personal information.

We may share your information with:

• Delivery companies 
• Installation teams 
• Payment providers 
• Website and advertising providers 
• Legal or regulatory authorities where required 

All third parties are expected to respect the security of your personal data.

We take reasonable measures to protect your information against:

• Unauthorised access 
• Loss 
• Misuse 
• Alteration 
• Disclosure 

However, no online system can ever be completely secure, and we cannot guarantee absolute security.

Our website may use cookies to:

• Improve website performance 
• Understand visitor behaviour 
• Support marketing and advertising campaigns 

You can control cookie settings through your browser preferences.

Under UK data protection laws, you may have the right to:

• Access your personal data 
• Correct inaccurate data 
• Request deletion of your data 
• Restrict or object to processing 
• Withdraw consent for marketing 
• Request a copy of your stored information 

To exercise any of these rights, please contact us.

We only keep personal information for as long as necessary to:

• Provide services 
• Meet legal requirements 
• Resolve disputes 
• Maintain business records 

Our website or social media pages may contain links to third-party websites. We are not responsible for their privacy practices or content.

We may update this Privacy Policy from time to time. Any updates will be posted on our website with the revised effective date.

If you have any questions regarding this Privacy Policy or your data, please contact:

Midlands Quartz
Email: sales@midlandsquartz.co.uk
Website: Midlands Quartz